FAQ

Shipping

If you placed an order for an item that is “ready to ship”, it will ship out from Starkville, MS within 1-2 business days. If you ordered something that is “made to order”, it will ship out in 2-3 weeks. All packages are shipped via USPS First Class Mail. 

The Chaney Nest will not be held responsible for any packages that are stolen or lost. You will receive an email with the tracking number of your package, and it is your responsibility to follow the number to ensure that you receive your package upon delivery.

Returns

You may return items within 14 days of being purchased as long as they are in pristine condition (unwashed, unworn and with tag attached). Returns will not be accepted if they have any hint of cigarette smell or pet dander on them. Sale items are not eligible for return. Personalized woodcraft items are not eligible for return. A receipt or proof of purchase must be obtained upon return. It is the responsibility of the buyer to pay the return shipping costs unless the return is the result of an error (you received an incorrect item, defective item, etc.)

To return an item/items from your order, mail them to the following address with your name and order # on the outside of the package:

The Chaney Nest
23 Chateau Lane
Starkville, MS 39759

Refunds

To receive a refund, we will inspect your returned item/items and will send you an email as soon as possible to let you know that we have received your package. A credit will be automatically applied to your original method of payment within a few days. Again, sale items do not qualify for return/refund.

Exchanges

We do not currently offer exchanges. The most efficient way to ensure that you get what you want is to go ahead and checkout as normal through the website and then return your unwanted item/items through the rules stated above. Make sure that you are eligible to return your items before you purchase again.

Incorrect Item

If for some reason you received an incorrect item in your order, please contact us at thechaneynest@gmail.com as soon as possible so that we can work it out. We will send you a  prepaid USPS First Class shipping label, and once the package has been accepted into the post office’s system, the correct item will then be sent to you.

Changes + Cancellations To Your Order

Unfortunately we cannot make any changes to your order once it has been placed because we fulfill and ship your orders as quickly as possible. If there is an issue with your order, please contact us at thechaneynest@gmail.com immediately so that we can work it out together.

Collaborations

We love to collaborate, in fact, this is one of our primary ways of getting our brand name and message out! We thoroughly enjoy working with brands, influencers and bloggers. Before contacting us, please take a look at the following requirements to see if you qualify for a collaboration with us:

Influencers

>must have at least 5,000+ followers on Instagram

>must post photos within 2 weeks of receiving our product

>must tag our shop (@the_chaney_nest) as well as hashtag #thechaneynest

>by tagging The Chaney Nest, we receive the right to share your photo on all of our media outlets

Wholesale

We are always excited to talk about wholesaling our items to retail shops. If you are a shop that would like to carry The Chaney Nest’s line, please contact us at thechaneynest@gmail.com. We look forward to hearing from you!